COMPLAINTS
“We believe in great customer service and we take all complaints seriously.“
If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers.
Contact Details
To lodge a complaint, you can use the following channels:
Email: [email protected]
Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350
Phone: 07 4642 0017
Contact Form: You can complete the contact form below.
Customer Complaints Process
Once our customer service team has received your complaint, we will take the following steps:
- Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
- Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
- Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
- Complete rectification. We’ll book a time to complete any repairs
- Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.
WHAT OUR CUSTOMERS SAY
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Our first dealings with Proven Energy were in 2018 and, since that time all work (both by field teams and office staff) have been most courteous and of the highest... read more
Howard Robertson
Michael and his team have helped my elderly mum out with various needs over the last few years and they have always done everything to a high standard and been... read more
C P
The team at Proven Energy helped fit out the electricity connection from my house to my new shed build. This job required digging a trench to lay the cabling, revealing... read more
Jesse Muller
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Peter and him team are fantastic, helped us out at extremely short notice and did a fantastic, professional job. Highly recommend Proven Energy. Our emergency clinic was able... read more
Reception Staff
Thanks to Jaime Marschke and the team at Proven Energy for fixing a hiccup with my inverter when the original installer was unable to help. Great job, too, in cleaning... read more
Jane Gordon
Great Staff. Open, Honest and Transparent in relation to cost and timeframes relative to my electrical scope of works. The attending Sparkys completed the job ahead of schedule.... read more
Steve Ainscow
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The team at Proven Energy were excellent from the sales process to installation. They were all very professional. Proven provided me with the best solution and layout for our situation... read more
tara yetman
We have used Peter and his team on several occasions, to install solar panels, install lighting in my husbands shed,additional power outlets for our outdoor entertaining area and to illuminate... read more
Sandra Campbell
Cannot recommend the Proven Energy team enough! They have local knowledge and so helpful to explain the solar packages & systems in a language anyone can understand. The whole process... read more
Son Son
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I really cannot say enough good things about these guys! Turned up on time (a little early even) on a super rainy day for a solar install. They kept me... read more
Alan Deadman
From first contact with sales personnel to installation of solar panels and follow up we found Proven Energy to be helpful, efficient and “top quality”. Everything we wanted!
Jennifer Wright
Ian was extremely informative and helpful when enquiring about a new off grid system. We purchased a bush chook. Pricing was very competitive. They took care of everything so it... read more
Helen Thompson
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Good installation, friendly, informative on when they needed to turn power off. They even worked through poor weather. Top stuff.
Daneal Jee
Service and advice - above and beyond! Peter and his team have attended to electrical needs including replacing fans, rewiring pool filters and timers, installing power points and other jobs around... read more
Scott Playle
10/10 on service and product. I had alot of issues when purchasing my house and having to get solar on aswell. This possess dragged out over several months and without hesitation... read more
bevan bion