COMPLAINTS
“We believe in great customer service and we take all complaints seriously.“
If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers.
Contact Details
To lodge a complaint, you can use the following channels:
Email: [email protected]
Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350
Phone: 07 4642 0017
Contact Form: You can complete the contact form below.
Customer Complaints Process
Once our customer service team has received your complaint, we will take the following steps:
- Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
- Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
- Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
- Complete rectification. We’ll book a time to complete any repairs
- Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.
WHAT OUR CUSTOMERS SAY
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Service and advice - above and beyond! Peter and his team have attended to electrical needs including replacing fans, rewiring pool filters and timers, installing power points and other jobs around... read more
Scott Playle
Thanks to Jaime Marschke and the team at Proven Energy for fixing a hiccup with my inverter when the original installer was unable to help. Great job, too, in cleaning... read more
Jane Gordon
Ocular EV charger installation. Initially took a while to lock in an installation date due to public holidays etc in April but it was worth the wait. Excellent service throughout the... read more
Kate
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10/10 on service and product. I had alot of issues when purchasing my house and having to get solar on aswell. This possess dragged out over several months and without hesitation... read more
bevan bion
We were doing a bond clean. The ceiling fan had to be replaced. Proven Energy are our regular Electricians. They replaced the fan before handover, & everything went through smoothly. Excellent service they were... read more
Tracy Ruhle
The team at Proven Energy helped fit out the electricity connection from my house to my new shed build. This job required digging a trench to lay the cabling, revealing... read more
Jesse Muller
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I recently had the team at Proven Energy install a soler system on my house and i cannot recommend them highly enough. They were well priced, on time, courteous and... read more
Jordan Bill
Peter and The Proven Energy team went above and beyond. They installed 3 Aircon units specific to my homes needs. Peter and the team were on time both mornings and very professional... read more
Kat McMahon
Cannot recommend the Proven Energy team enough! They have local knowledge and so helpful to explain the solar packages & systems in a language anyone can understand. The whole process... read more
Son Son
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From first contact with sales personnel to installation of solar panels and follow up we found Proven Energy to be helpful, efficient and “top quality”. Everything we wanted!
Jennifer Wright
The team at Proven Energy were excellent from the sales process to installation. They were all very professional. Proven provided me with the best solution and layout for our situation... read more
tara yetman
These guys were good value and are easy to deal with no problem recommending them on the service they have provided to date.Ian has been very good assisting with anything... read more
David Petersen
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Michael and his team have helped my elderly mum out with various needs over the last few years and they have always done everything to a high standard and been... read more
C P
Peter and him team are fantastic, helped us out at extremely short notice and did a fantastic, professional job. Highly recommend Proven Energy. Our emergency clinic was able... read more
Reception Staff
I have used Peter and the team at Proven Energy a number of times for solar and general electrical work. They are professional, on time and do a great job... read more
Simon Carrie