COMPLAINTS PROCESS

07 4642 0017CONTACT US

SOLAR WITH SERVICE

07 4642 0017CONTACT US

COMPLAINTS

Complaints 1We believe in great customer service and we take all complaints seriously.

 

 

If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers. 

 

Contact Details

To lodge a complaint, you can use the following channels:

Email: [email protected]

Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350

Phone: 07 4642 0017

Contact Form: You can complete the contact form below.

 

Customer Complaints Process

Once our customer service team has received your complaint, we will take the following steps:

 

  1. Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
  2. Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
  3. Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
  4. Complete rectification. We’ll book a time to complete any repairs
  5. Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.

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WHAT OUR CUSTOMERS SAY

  • Choosing someone to install solar for your home is a daunting task. There is some much information out there and I'll be honest, I found it all quite confusing. The... read more

    Jodie Avatar Jodie

    Ian was extremely informative and helpful when enquiring about a new off grid system. We purchased a bush chook. Pricing was very competitive. They took care of everything so it... read more

    Helen Thompson Avatar Helen Thompson

    These guys were good value and are easy to deal with no problem recommending them on the service they have provided to date.Ian has been very good assisting with anything... read more

    David Petersen Avatar David Petersen
  • Great Staff. Open, Honest and Transparent in relation to cost and timeframes relative to my electrical scope of works. The attending Sparkys completed the job ahead of schedule.... read more

    Steve Ainscow Avatar Steve Ainscow

    I recently had the team at Proven Energy install a soler system on my house and i cannot recommend them highly enough. They were well priced, on time, courteous and... read more

    Jordan Bill Avatar Jordan Bill

    Overall dealing with Proven energy was hassle free and an easy process. Josh was more than happy to help and provide more than one quote on different solution depending on your... read more

    Heath Rotheram Avatar Heath Rotheram
  • 10/10 on service and product. I had alot of issues when purchasing my house and having to get solar on aswell. This possess dragged out over several months and without hesitation... read more

    bevan bion Avatar bevan bion

    Thanks to Jaime Marschke and the team at Proven Energy for fixing a hiccup with my inverter when the original installer was unable to help. Great job, too, in cleaning... read more

    Jane Gordon Avatar Jane Gordon

    I really cannot say enough good things about these guys! Turned up on time (a little early even) on a super rainy day for a solar install. They kept me... read more

    Alan Deadman Avatar Alan Deadman
  • Ocular EV charger installation. Initially took a while to lock in an installation date due to public holidays etc in April but it was worth the wait. Excellent service throughout the... read more

    Kate Avatar Kate

    I just made an enquiry with this company and spoke to Gabby who was able to assist. She wast very helpful and thorough. Unfortunately I live in a spot that... read more

    Dee Parry Avatar Dee Parry

    Michael and his team have helped my elderly mum out with various needs over the last few years and they have always done everything to a high standard and been... read more

    C P Avatar C P
  • I have used Peter and the team at Proven Energy a number of times for solar and general electrical work. They are professional, on time and do a great job... read more

    Simon Carrie Avatar Simon Carrie

    Peter and The Proven Energy team went above and beyond. They installed 3 Aircon units specific to my homes needs. Peter and the team were on time both mornings and very professional... read more

    Kat McMahon Avatar Kat McMahon

    We were doing a bond clean. The ceiling fan had to be replaced. Proven Energy are our regular Electricians. They replaced the fan before handover, & everything went through smoothly. Excellent service they were... read more

    Tracy Ruhle Avatar Tracy Ruhle