COMPLAINTS PROCESS

07 4642 0017CONTACT US

SOLAR WITH SERVICE

07 4642 0017CONTACT US

COMPLAINTS

Complaints 1We believe in great customer service and we take all complaints seriously.

 

 

If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers. 

 

Contact Details

To lodge a complaint, you can use the following channels:

Email: [email protected]

Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350

Phone: 07 4642 0017

Contact Form: You can complete the contact form below.

 

Customer Complaints Process

Once our customer service team has received your complaint, we will take the following steps:

 

  1. Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
  2. Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
  3. Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
  4. Complete rectification. We’ll book a time to complete any repairs
  5. Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.

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WHAT OUR CUSTOMERS SAY

  • I recently had the team at Proven Energy install a soler system on my house and i cannot recommend them highly enough. They were well priced, on time, courteous and... read more

    Jordan Bill Avatar Jordan Bill

    We used Proven Energy for a large scale solar project, and they went above and beyond for us. Even though we had to keep pushing certain parts of the job... read more

    Luke Bruggemann Avatar Luke Bruggemann

    Our first dealings with Proven Energy were in 2018 and, since that time all work (both by field teams and office staff) have been most courteous and of the highest... read more

    Howard Robertson Avatar Howard Robertson
  • Great Staff. Open, Honest and Transparent in relation to cost and timeframes relative to my electrical scope of works. The attending Sparkys completed the job ahead of schedule.... read more

    Steve Ainscow Avatar Steve Ainscow

    Cannot recommend the Proven Energy team enough! They have local knowledge and so helpful to explain the solar packages & systems in a language anyone can understand. The whole process... read more

    Son Son Avatar Son Son

    Michael and his team have helped my elderly mum out with various needs over the last few years and they have always done everything to a high standard and been... read more

    C P Avatar C P
  • Overall dealing with Proven energy was hassle free and an easy process. Josh was more than happy to help and provide more than one quote on different solution depending on your... read more

    Heath Rotheram Avatar Heath Rotheram

    The team at Proven Energy were excellent from the sales process to installation. They were all very professional. Proven provided me with the best solution and layout for our situation... read more

    tara yetman Avatar tara yetman

    The team at Proven Energy helped fit out the electricity connection from my house to my new shed build. This job required digging a trench to lay the cabling, revealing... read more

    Jesse Muller Avatar Jesse Muller
  • I just made an enquiry with this company and spoke to Gabby who was able to assist. She wast very helpful and thorough. Unfortunately I live in a spot that... read more

    Dee Parry Avatar Dee Parry

    Peter and him team are fantastic, helped us out at extremely short notice and did a fantastic, professional job. Highly recommend Proven Energy. Our emergency clinic was able... read more

    Reception Staff Avatar Reception Staff

    These guys were good value and are easy to deal with no problem recommending them on the service they have provided to date.Ian has been very good assisting with anything... read more

    David Petersen Avatar David Petersen
  • Choosing someone to install solar for your home is a daunting task. There is some much information out there and I'll be honest, I found it all quite confusing. The... read more

    Jodie Avatar Jodie

    Thanks to Jaime Marschke and the team at Proven Energy for fixing a hiccup with my inverter when the original installer was unable to help. Great job, too, in cleaning... read more

    Jane Gordon Avatar Jane Gordon

    Amazing team, from Peter at the top down and all on the same page re customer satisfaction as described by so many reviews over many years. Congratulations, you're all a... read more

    Frank Earley Avatar Frank Earley