COMPLAINTS PROCESS

07 4642 0017CONTACT US

SOLAR WITH SERVICE

07 4642 0017CONTACT US

COMPLAINTS

Complaints 1We believe in great customer service and we take all complaints seriously.

 

 

If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers. 

 

Contact Details

To lodge a complaint, you can use the following channels:

Email: [email protected]

Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350

Phone: 07 4642 0017

Contact Form: You can complete the contact form below.

 

Customer Complaints Process

Once our customer service team has received your complaint, we will take the following steps:

 

  1. Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
  2. Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
  3. Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
  4. Complete rectification. We’ll book a time to complete any repairs
  5. Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.

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WHAT OUR CUSTOMERS SAY

  • Great Staff. Open, Honest and Transparent in relation to cost and timeframes relative to my electrical scope of works. The attending Sparkys completed the job ahead of schedule.... read more

    Steve Ainscow Avatar Steve Ainscow

    I just made an enquiry with this company and spoke to Gabby who was able to assist. She wast very helpful and thorough. Unfortunately I live in a spot that... read more

    Dee Parry Avatar Dee Parry

    Choosing someone to install solar for your home is a daunting task. There is some much information out there and I'll be honest, I found it all quite confusing. The... read more

    Jodie Avatar Jodie
  • Ian was extremely informative and helpful when enquiring about a new off grid system. We purchased a bush chook. Pricing was very competitive. They took care of everything so it... read more

    Helen Thompson Avatar Helen Thompson

    I really cannot say enough good things about these guys! Turned up on time (a little early even) on a super rainy day for a solar install. They kept me... read more

    Alan Deadman Avatar Alan Deadman

    Cannot recommend the Proven Energy team enough! They have local knowledge and so helpful to explain the solar packages & systems in a language anyone can understand. The whole process... read more

    Son Son Avatar Son Son
  • Good installation, friendly, informative on when they needed to turn power off. They even worked through poor weather. Top stuff.

    Daneal Jee Avatar Daneal Jee

    Thanks to Jaime Marschke and the team at Proven Energy for fixing a hiccup with my inverter when the original installer was unable to help. Great job, too, in cleaning... read more

    Jane Gordon Avatar Jane Gordon

    I have used Peter and the team at Proven Energy a number of times for solar and general electrical work. They are professional, on time and do a great job... read more

    Simon Carrie Avatar Simon Carrie
  • Michael and his team have helped my elderly mum out with various needs over the last few years and they have always done everything to a high standard and been... read more

    C P Avatar C P

    Peter and The Proven Energy team went above and beyond. They installed 3 Aircon units specific to my homes needs. Peter and the team were on time both mornings and very professional... read more

    Kat McMahon Avatar Kat McMahon

    Our first dealings with Proven Energy were in 2018 and, since that time all work (both by field teams and office staff) have been most courteous and of the highest... read more

    Howard Robertson Avatar Howard Robertson
  • The team at Proven Energy were excellent from the sales process to installation. They were all very professional. Proven provided me with the best solution and layout for our situation... read more

    tara yetman Avatar tara yetman

    Amazing team, from Peter at the top down and all on the same page re customer satisfaction as described by so many reviews over many years. Congratulations, you're all a... read more

    Frank Earley Avatar Frank Earley

    10/10 on service and product. I had alot of issues when purchasing my house and having to get solar on aswell. This possess dragged out over several months and without hesitation... read more

    bevan bion Avatar bevan bion