fbpx

COMPLAINTS PROCESS

07 4642 0017CONTACT US

SOLAR WITH SERVICE

07 4642 0017CONTACT US

COMPLAINTS

Complaints 1We believe in great customer service and we take all complaints seriously.

 

 

If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers. 

 

Contact Details

To lodge a complaint, you can use the following channels:

Email: [email protected]

Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350

Phone: 07 4642 0017

Contact Form: You can complete the contact form below.

 

Customer Complaints Process

Once our customer service team has received your complaint, we will take the following steps:

 

  1. Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
  2. Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
  3. Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
  4. Complete rectification. We’ll book a time to complete any repairs
  5. Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.

10 + 14 =

WHAT OUR CUSTOMERS SAY

  • Thanks again Troy & crew - much appreciated reattending and fixing that little thing- wouldn't have expected it so quickly. Promptness & service top notch

    Ollie Kuepper Avatar Ollie Kuepper

    The Team from Proven were excellent. A very professional approach enabled me to make the correct decision regarding the size and type of unit. Their quality of work... read more

    Lachlan Russell Avatar Lachlan Russell

    A truly amazing and very reputable company! The team at Proven Energy Solutions are the best in their fields of business. Not only do they provide top quality equipment at... read more

    Palebushman Avatar Palebushman
  • They were very professional and took pride in their work. The two systems (2 x 15Kw Fronius Inverters with REC twin peak panels) are up and running producing power.

    Michael Bond Avatar Michael Bond

    Got 6.6kW of REC panels and a 5kW Fronius inverter. Proven was great through the whole process of setting it up and dealing with our odd set up on the... read more

    Sean Reynolds Massey-Reed Avatar Sean Reynolds Massey-Reed

    The guys at Proven Energy Solutions were great. I got a better deal than from the larger companies and they looked after me every step of the way. We came... read more

    Steve Wood Avatar Steve Wood
  • I have met face to face with Peter and it's great to see local business owners who genuinely care about their customers as much as these guys do. I... read more

    Nathaniel Kok Avatar Nathaniel Kok

    Cannot recommend the Proven Energy team enough! They have local knowledge and so helpful to explain the solar packages & systems in a language anyone can understand. The whole process... read more

    Son Son Avatar Son Son

    The team have just installed a second system for us for our business and honestly I can't fault them. They went above and beyond and showed a great amount of... read more

    Libby Ernst Avatar Libby Ernst
  • We had solar installed on our new build. It's our first experience with solar and navigating the installation and then working with the power company. Could not have... read more

    Aaron Herndon Avatar Aaron Herndon

    I highly recomend Proven Energy. What I like about them is that they listen to you and provide the best solution for you. Peter is great to deal with and... read more

    Trevor Rock Avatar Trevor Rock

    Good installation, friendly, informative on when they needed to turn power off. They even worked through poor weather. Top stuff.

    Daneal Jee Avatar Daneal Jee
  • Just had the panels installed, what a great company to deal with from the office staff manager, the site inspection person and guys that come out to do the installation... read more

    Peter Downs Avatar Peter Downs

    I really cannot say enough good things about these guys! Turned up on time (a little early even) on a super rainy day for a solar install. They kept me... read more

    Alan Deadman Avatar Alan Deadman

    The guys at Proven Energy Solutions were great. I got a better deal than from the larger companies and they looked after me every step of the way. We came... read more

    Steve Wood Avatar Steve Wood