COMPLAINTS
“We believe in great customer service and we take all complaints seriously.“
If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers.
Contact Details
To lodge a complaint, you can use the following channels:
Email: [email protected]
Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350
Phone: 07 4642 0017
Contact Form: You can complete the contact form below.
Customer Complaints Process
Once our customer service team has received your complaint, we will take the following steps:
- Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
- Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
- Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
- Complete rectification. We’ll book a time to complete any repairs
- Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.
WHAT OUR CUSTOMERS SAY
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Amazing team, from Peter at the top down and all on the same page re customer satisfaction as described by so many reviews over many years. Congratulations, you're all a... read more
Frank Earley
We were doing a bond clean. The ceiling fan had to be replaced. Proven Energy are our regular Electricians. They replaced the fan before handover, & everything went through smoothly. Excellent service they were... read more
Tracy Ruhle
We used Proven Energy for a large scale solar project, and they went above and beyond for us. Even though we had to keep pushing certain parts of the job... read more
Luke Bruggemann
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Choosing someone to install solar for your home is a daunting task. There is some much information out there and I'll be honest, I found it all quite confusing. The... read more
Jodie
Cannot recommend the Proven Energy team enough! They have local knowledge and so helpful to explain the solar packages & systems in a language anyone can understand. The whole process... read more
Son Son
These guys were good value and are easy to deal with no problem recommending them on the service they have provided to date.Ian has been very good assisting with anything... read more
David Petersen
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The team at Proven Energy were excellent from the sales process to installation. They were all very professional. Proven provided me with the best solution and layout for our situation... read more
tara yetman
Ian was extremely informative and helpful when enquiring about a new off grid system. We purchased a bush chook. Pricing was very competitive. They took care of everything so it... read more
Helen Thompson
I just made an enquiry with this company and spoke to Gabby who was able to assist. She wast very helpful and thorough. Unfortunately I live in a spot that... read more
Dee Parry
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The team at Proven Energy helped fit out the electricity connection from my house to my new shed build. This job required digging a trench to lay the cabling, revealing... read more
Jesse Muller
Great Staff. Open, Honest and Transparent in relation to cost and timeframes relative to my electrical scope of works. The attending Sparkys completed the job ahead of schedule.... read more
Steve Ainscow
Proven completed the installation for Sherriff Electrical Toowoomba. they were a Very professional business to deal with. Installation quality is excellent. the options provided in the quote included the energy... read more
Jake d'Abadie
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Our first dealings with Proven Energy were in 2018 and, since that time all work (both by field teams and office staff) have been most courteous and of the highest... read more
Howard Robertson
From first contact with sales personnel to installation of solar panels and follow up we found Proven Energy to be helpful, efficient and “top quality”. Everything we wanted!
Jennifer Wright
Good installation, friendly, informative on when they needed to turn power off. They even worked through poor weather. Top stuff.
Daneal Jee