COMPLAINTS PROCESS

07 4642 0017CONTACT US

SOLAR WITH SERVICE

07 4642 0017CONTACT US

COMPLAINTS

Complaints 1We believe in great customer service and we take all complaints seriously.

 

 

If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers. 

 

Contact Details

To lodge a complaint, you can use the following channels:

Email: [email protected]

Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350

Phone: 07 4642 0017

Contact Form: You can complete the contact form below.

 

Customer Complaints Process

Once our customer service team has received your complaint, we will take the following steps:

 

  1. Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
  2. Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
  3. Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
  4. Complete rectification. We’ll book a time to complete any repairs
  5. Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.

9 + 14 =

WHAT OUR CUSTOMERS SAY

  • Peter and him team are fantastic, helped us out at extremely short notice and did a fantastic, professional job. Highly recommend Proven Energy. Our emergency clinic was able... read more to keep operating providing care to our patients. Thank you

    Reception Staff Avatar Reception Staff

    I have used Peter and the team at Proven Energy a number of times for solar and general electrical work. They are professional, on time and do a great job... read more at reasonable cost. Happy to recommend for all solar and electrical work 👍

    Simon Carrie Avatar Simon Carrie

    Overall dealing with Proven energy was hassle free and an easy process. Josh was more than happy to help and provide more than one quote on different solution depending on your... read more situation or expectations. From Sales, admin to installer, all parties involved were professional and helpful. The time between accepting quote and start of installation was alot quicker than expected, so no complaints there. The only negative point i have for the whole experience is the loss of power for six hours, due to the main fuse at the front of the property not being installed properly (as advised by energex). Proven energy were very apologetic and have offered to cover the bill if one is received, I will be referring Proven energy to other. For now, the proof is in the pudding.

    Heath Rotheram Avatar Heath Rotheram
  • We have used Peter and his team on several occasions, to install solar panels, install lighting in my husbands shed,additional power outlets for our outdoor entertaining area and to illuminate... read more my dark kitchen with solar lighting. Their service has always been professional, timely and competitively priced. I would highly recommend Proven Energy for solar installations and electrical work.

    Sandra Campbell Avatar Sandra Campbell

    I really cannot say enough good things about these guys! Turned up on time (a little early even) on a super rainy day for a solar install. They kept me... read more in the loop throughout.. Explained they would do as much as they could given the conditions, and boy they did! Then the conditions improved so they could work on the roof. A couple of other jobs were rained off so those boys turned up to help! They got through everything in double-quick time. Very efficient, friendly and really knowledgeable. 100% recommended!

    Alan Deadman Avatar Alan Deadman

    The team at Proven Energy helped fit out the electricity connection from my house to my new shed build. This job required digging a trench to lay the cabling, revealing... read more a hidden concrete pathway from the previous property owners. They cut and dug through it with no problems! Brent worked closely with me and asked me questions about where I wanted power points and even gave suggestions for better placements. He was a pleasure to work with and even called me during the day to confirm a few things. The job was done neatly and I am very pleased with everything. They did a fantastic job!

    Jesse Muller Avatar Jesse Muller
  • Choosing someone to install solar for your home is a daunting task. There is some much information out there and I'll be honest, I found it all quite confusing. The... read more team at Proven Energy answered all of my questions (some of which I'm sure were quite silly!) in a way which I was able to understand. From the first phone call to the completion of the installation, the service provided by the team at Proven Energy as exceptional. If I could give them 10 stars I would!! Thank you again for making this experience so easy and stress free.

    Jodie Avatar Jodie

    Ocular EV charger installation. Initially took a while to lock in an installation date due to public holidays etc in April but it was worth the wait. Excellent service throughout the... read more process from Peter, Emily, Joel and the team. They provided a high standard of work and explanation of what the installation would entail. We greatly appreciated their support and time taken in helping us work out the IT side of things too!

    Kate Avatar Kate

    Our first dealings with Proven Energy were in 2018 and, since that time all work (both by field teams and office staff) have been most courteous and of the highest... read more professional standard. Unreservedly recommend this company.

    Howard Robertson Avatar Howard Robertson
  • Service and advice - above and beyond! Peter and his team have attended to electrical needs including replacing fans, rewiring pool filters and timers, installing power points and other jobs around... read more our family home and investment properties - the attention to detail was spot on and even better, they cleaned up afterwards leaving the area they worked in spotless...would highly recommend. Now to discuss our solar requirements as I have been told that you are well ahead of the game!

    Scott Playle Avatar Scott Playle

    Good installation, friendly, informative on when they needed to turn power off. They even worked through poor weather. Top stuff.

    Daneal Jee Avatar Daneal Jee

    Thanks to Jaime Marschke and the team at Proven Energy for fixing a hiccup with my inverter when the original installer was unable to help. Great job, too, in cleaning... read more and servicing my solar panels.

    Jane Gordon Avatar Jane Gordon
  • Proven completed the installation for Sherriff Electrical Toowoomba. they were a Very professional business to deal with. Installation quality is excellent. the options provided in the quote included the energy... read more savings and return on investment calculations. the crew were very safety conscious including their team and ours in their risk assessments before carrying out the work.

    Jake d'Abadie Avatar Jake d'Abadie

    Amazing team, from Peter at the top down and all on the same page re customer satisfaction as described by so many reviews over many years. Congratulations, you're all a... read more pleasure to deal with.

    Frank Earley Avatar Frank Earley

    Great Staff. Open, Honest and Transparent in relation to cost and timeframes relative to my electrical scope of works. The attending Sparkys completed the job ahead of schedule.... read more This exemplary customer service initiated a quote for a switch board upgrade and house 🏠 solar. Well Done 👍 Proven Energy Team. Looking forward to the Solar Panel Installation on the house.

    Steve Ainscow Avatar Steve Ainscow