COMPLAINTS PROCESS

07 4642 0017CONTACT US

SOLAR WITH SERVICE

07 4642 0017CONTACT US

COMPLAINTS

Complaints 1We believe in great customer service and we take all complaints seriously.

 

 

If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers. 

 

Contact Details

To lodge a complaint, you can use the following channels:

Email: [email protected]

Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350

Phone: 07 4642 0017

Contact Form: You can complete the contact form below.

 

Customer Complaints Process

Once our customer service team has received your complaint, we will take the following steps:

 

  1. Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
  2. Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
  3. Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
  4. Complete rectification. We’ll book a time to complete any repairs
  5. Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.

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WHAT OUR CUSTOMERS SAY

  • Proven completed the installation for Sherriff Electrical Toowoomba. they were a Very professional business to deal with. Installation quality is excellent. the options provided in the quote included the energy... read more

    Jake d'Abadie Avatar Jake d'Abadie

    Michael and his team have helped my elderly mum out with various needs over the last few years and they have always done everything to a high standard and been... read more

    C P Avatar C P

    We have used Peter and his team on several occasions, to install solar panels, install lighting in my husbands shed,additional power outlets for our outdoor entertaining area and to illuminate... read more

    Sandra Campbell Avatar Sandra Campbell
  • The team at Proven Energy helped fit out the electricity connection from my house to my new shed build. This job required digging a trench to lay the cabling, revealing... read more

    Jesse Muller Avatar Jesse Muller

    Great Staff. Open, Honest and Transparent in relation to cost and timeframes relative to my electrical scope of works. The attending Sparkys completed the job ahead of schedule.... read more

    Steve Ainscow Avatar Steve Ainscow

    These guys were good value and are easy to deal with no problem recommending them on the service they have provided to date.Ian has been very good assisting with anything... read more

    David Petersen Avatar David Petersen
  • Our first dealings with Proven Energy were in 2018 and, since that time all work (both by field teams and office staff) have been most courteous and of the highest... read more

    Howard Robertson Avatar Howard Robertson

    Amazing team, from Peter at the top down and all on the same page re customer satisfaction as described by so many reviews over many years. Congratulations, you're all a... read more

    Frank Earley Avatar Frank Earley

    I really cannot say enough good things about these guys! Turned up on time (a little early even) on a super rainy day for a solar install. They kept me... read more

    Alan Deadman Avatar Alan Deadman
  • Choosing someone to install solar for your home is a daunting task. There is some much information out there and I'll be honest, I found it all quite confusing. The... read more

    Jodie Avatar Jodie

    Service and advice - above and beyond! Peter and his team have attended to electrical needs including replacing fans, rewiring pool filters and timers, installing power points and other jobs around... read more

    Scott Playle Avatar Scott Playle

    I have used Peter and the team at Proven Energy a number of times for solar and general electrical work. They are professional, on time and do a great job... read more

    Simon Carrie Avatar Simon Carrie
  • From first contact with sales personnel to installation of solar panels and follow up we found Proven Energy to be helpful, efficient and “top quality”. Everything we wanted!

    Jennifer Wright Avatar Jennifer Wright

    The team at Proven Energy were excellent from the sales process to installation. They were all very professional. Proven provided me with the best solution and layout for our situation... read more

    tara yetman Avatar tara yetman

    Overall dealing with Proven energy was hassle free and an easy process. Josh was more than happy to help and provide more than one quote on different solution depending on your... read more

    Heath Rotheram Avatar Heath Rotheram

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