“We believe in great customer service and we take all complaints seriously.
If you have a problem with your solar installation or you don’t feel the products and services lived up to what we promised, you can reach out to us directly. Upon receipt of your complaint, our customer service team will review your issue and get in touch to discuss the options to reach a solution. Please be aware that complaint resolution times may vary, based on the severity of your complaint and the amount of time required to identify any issues, and follow up with any stockists and suppliers.
To lodge a complaint, you can use the following channels:
Mail: ATT: Complaints Department, Proven Energy
1/196 North Street, Toowoomba, Qld, 4350
Phone: 07 4642 0017
Customer Complaints Process
Once our customer service team has received your complaint, we will take the following steps:
- Identify the issue. We’ll work with you to set up a suitable time to inspect the location of the issue, if required.
- Contact third parties. We’ll get in touch with suppliers and wholesalers if the issue falls under a warranty claim.
- Status update. We’ll give you a progress update and the timeline and steps involved in solving your issue.
- Complete rectification. We’ll book a time to complete any repairs
- Check you’re satisfied. After we’ve resolved your issue, we’ll check in to make sure you’re fully satisfied with our response.
Proven Energy designed and installed a solar solution tailored to my home's energy needs and budget. In the 12 months since my solar was installed, my electricity bill has been wiped out and now I receive regular cheques for surplus electricity fed back into the grid. My whole system will have paid for itself in less than 3 years.
Prompt reply and service. Friendly, tidy and has pride in his work. Unusual to find a young tradesman as reliable these days. Will be recommending him.
Very friendly and helpful. Quick to complete the job and clean Good price.
They responded quickly to my ad and I found their business really professional.
100% recommended. Prompt service, absolutely brilliant customer relationship and I’m very happy with the job.
Friendly, professional, explained options, stuck to quoted price, came back to property to check one room, found problem, fixed it at no charge. Problem was not something this electrician caused but rather a problem caused by a former home DIYer.