PRIVACY POLICY

07 4642 0017CONTACT US

PRIVACY POLICY

07 4642 0017CONTACT US

PRIVACY POLICY

Updated November, 2019

This following document sets forth the Privacy Policy for the Proven Energy website, https://provenenergy.com.au.

Proven Energy is committed to providing you with the best possible customer service experience. Proven Energy is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to Proven Energy customer support features you are required to submit personally identifiable information. This may include but not limited to your name, phone number, suburb, email, unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or product installation. Those companies will be permitted to obtain only the personal information they need to deliver the service. Proven Energy takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Proven Energy reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons and there may be a wait time, depending on the depth of the information requested.

Contacting us

Proven Energy welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (07) 4642 0017

Post: Attn: Privacy Policy,
Proven Energy,
196 North St, North Toowoomba QLD 4350

E-mail: contact form

WHAT OUR CUSTOMERS SAY

  • I recently had the team at Proven Energy install a soler system on my house and i cannot recommend them highly enough. They were well priced, on time, courteous and... read more

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    Ian was extremely informative and helpful when enquiring about a new off grid system. We purchased a bush chook. Pricing was very competitive. They took care of everything so it... read more

    Helen Thompson Avatar Helen Thompson

    From first contact with sales personnel to installation of solar panels and follow up we found Proven Energy to be helpful, efficient and “top quality”. Everything we wanted!

    Jennifer Wright Avatar Jennifer Wright
  • Cannot recommend the Proven Energy team enough! They have local knowledge and so helpful to explain the solar packages & systems in a language anyone can understand. The whole process... read more

    Son Son Avatar Son Son

    Overall dealing with Proven energy was hassle free and an easy process. Josh was more than happy to help and provide more than one quote on different solution depending on your... read more

    Heath Rotheram Avatar Heath Rotheram

    Thanks to Jaime Marschke and the team at Proven Energy for fixing a hiccup with my inverter when the original installer was unable to help. Great job, too, in cleaning... read more

    Jane Gordon Avatar Jane Gordon
  • Michael and his team have helped my elderly mum out with various needs over the last few years and they have always done everything to a high standard and been... read more

    C P Avatar C P

    Peter and The Proven Energy team went above and beyond. They installed 3 Aircon units specific to my homes needs. Peter and the team were on time both mornings and very professional... read more

    Kat McMahon Avatar Kat McMahon

    Amazing team, from Peter at the top down and all on the same page re customer satisfaction as described by so many reviews over many years. Congratulations, you're all a... read more

    Frank Earley Avatar Frank Earley
  • The team at Proven Energy helped fit out the electricity connection from my house to my new shed build. This job required digging a trench to lay the cabling, revealing... read more

    Jesse Muller Avatar Jesse Muller

    We were doing a bond clean. The ceiling fan had to be replaced. Proven Energy are our regular Electricians. They replaced the fan before handover, & everything went through smoothly. Excellent service they were... read more

    Tracy Ruhle Avatar Tracy Ruhle

    10/10 on service and product. I had alot of issues when purchasing my house and having to get solar on aswell. This possess dragged out over several months and without hesitation... read more

    bevan bion Avatar bevan bion
  • We used Proven Energy for a large scale solar project, and they went above and beyond for us. Even though we had to keep pushing certain parts of the job... read more

    Luke Bruggemann Avatar Luke Bruggemann

    We have used Peter and his team on several occasions, to install solar panels, install lighting in my husbands shed,additional power outlets for our outdoor entertaining area and to illuminate... read more

    Sandra Campbell Avatar Sandra Campbell

    Service and advice - above and beyond! Peter and his team have attended to electrical needs including replacing fans, rewiring pool filters and timers, installing power points and other jobs around... read more

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